1. Scope

This Privacy Policy applies to Track Buy Sell's website, web app, iOS app, and related support services (collectively, the "Service").

2. Information We Collect

We collect information you provide directly and information generated through use of the Service, including:

• Account data, such as name, email address, password hash if you use password login, avatar, and account IDs from sign-in providers like Discord, Google, Microsoft, or Apple.
• Workspace and business records, such as inventory, purchases, sales, expenses, item notes, reports, imports, exports, and related metadata.
• Team and collaboration data, such as workspace membership, invites, user roles, and shared activity inside a workspace.
• Billing and subscription data, such as plan, subscription status, billing interval, Stripe customer/subscription references, and Apple subscription transaction references. We do not store full payment card numbers.
• Files and media, such as receipt images, OCR-related files, item photos, and storefront assets.
• Support data, such as support tickets, replies, support attachments, and related metadata including timestamp, user agent, and IP/header information.
• Device and usage data, such as page views, feature interaction events, cookies, local storage, session storage, and app/browser diagnostics.
• Push notification data, such as device push tokens and platform identifiers when you opt in.

3. How We Use Information

We use information we collect to:

• Provide, operate, secure, maintain, and improve the Service
• Authenticate users and manage account access
• Process subscriptions, renewals, refunds, and billing-related workflows
• Store, process, and present your inventory, sales, expense, and reporting data
• Process receipt upload, OCR, parsing, and receipt-to-purchase workflows
• Send account, billing, security, and support communications
• Measure product usage and conversion performance
• Detect abuse, fraud, unauthorized access, and violations of our terms
• Comply with legal obligations and enforce our agreements

4. Public Storefront Data

If you enable storefront features, information you choose to publish, such as listing details, photos, branding assets, custom domain settings, and contact information, may become publicly accessible. Inquiries submitted through a public storefront are shared with the associated workspace owner or configured contact.

5. Cookies, Local Storage, and Analytics

We use cookies and similar technologies, including local and session storage, to keep you signed in, remember settings, improve performance, and understand how the Service is used. If enabled in our environment, we also use analytics technologies such as Google Analytics to measure traffic, feature usage, and conversions.

6. Service Providers and Sharing

We do not sell your personal information. We share information only as needed to operate the Service, including with service providers that process data on our behalf, such as providers for:

• Application hosting, databases, and infrastructure
• Object storage for uploaded files and media
• Payment processing and app-store billing
• Authentication and sign-in providers you choose to use
• Email delivery for transactional and support communications
• Analytics and product measurement
• OCR or AI-assisted receipt processing services

We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.

7. Storage and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. This includes access controls, authentication measures, and private storage for non-public uploaded files such as receipts. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

8. Retention

We retain information for as long as reasonably necessary to provide the Service, maintain business and tax records, support your account, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and your account status.

Backup copies and security logs may remain for a limited period after deletion requests are processed.

9. Your Choices and Rights

Depending on where you live, you may have rights to:

• Access certain personal information we hold about you
• Correct inaccurate information
• Request deletion of eligible information
• Request an export of eligible account data
• Object to or limit certain processing where applicable
• Manage cookie settings in your browser
• Disable push notifications in your device settings

To submit a privacy request, contact [email protected] or use our support page. We may need to verify your identity before processing certain requests.

10. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. International Processing

Your information may be stored or processed in countries other than your own, including the United States, where data protection laws may differ from those in your jurisdiction.

12. Third-Party Services and Links

The Service may link to or integrate with third-party services. Their privacy practices are governed by their own terms and privacy policies, not this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date on this page and publish the revised version here.

14. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact [email protected] or open a request through our support page.

15. Important Note

Track Buy Sell is a recordkeeping and workflow platform for resellers. It is not a law firm, accounting firm, or tax advisor, and nothing in the Service or this policy should be interpreted as legal or tax advice.