TrackBuySell Help Center

Everything you need to set up, run, and scale your reseller workflow: inventory, purchases, sales, receipt OCR, expenses, reports, storefront, and team support.

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Quick Start

  1. Create a workspace
  2. Add categories and locations
  3. Add or import inventory
  4. Record purchases and sales
  5. Review reports and exports

Best Practice

  • Record purchases before selling
  • Use consistent SKU naming
  • Confirm receipt OCR line items
  • Track fees and shipping costs
  • Export monthly for bookkeeping

Need Help Fast?

  • Use in-app Support Tickets
  • Visit the Support Inbox
  • Include screenshots and steps
  • Use account email in requests

Feature Guides

Inventory Management

  • Add items with condition, SKU, category, and location
  • Track quantity, average cost, and estimated value
  • Use sort/filter views for fast listing prep
  • Set low-stock thresholds and monitor active inventory

Purchases and COGS

  • Log purchases with store, date, tax, fees, and line items
  • Capture return windows and monitor returnable purchases
  • COGS updates flow into sales and reporting

Receipt OCR and Queue

  • Scan receipts from Purchases or Receipt Queue
  • Review parsed totals and edit lines before import
  • Retry failed receipts directly in queue
  • Import approved receipts into purchase records

Sales and Profit Tracking

  • Record sale channel, price, fees, tax, and shipping
  • Calculate gross/net profit per transaction
  • Track returns and adjust inventory automatically

Expenses and Reports

  • Track expenses and mileage for deductions
  • Use date filters to review revenue, costs, and margin
  • Export CSV reports for tax prep and accountants

Storefront and Team Workspaces

  • Configure storefront branding, links, and contact options
  • Publish selected inventory and manage inquiries
  • Invite team members and assign workspace roles

Import and Barcode Workflows

  • Import inventory from URL or CSV
  • Use barcode scan workflows for sourcing speed
  • Normalize SKUs before bulk import for cleaner reporting

Subscriptions and Billing

  • Upgrade and restore from Settings and Membership
  • Manage web billing portal or App Store billing as applicable

Frequently Asked Questions

What should I do first after signing up?

Create a workspace, add categories and locations, then add or import inventory. After that, record purchases and sales so profit and tax reports are accurate.

How does receipt OCR work?

Use Scan Receipt from Purchases or Receipt Queue. Review parsed lines, edit if needed, then import to create purchases and update inventory.

Can I manage multiple stores or businesses?

Yes. Use separate workspaces for each business or team, with different inventory, settings, and members.

How do I contact support?

Open an in-app support ticket or visit the Support page. Include clear reproduction steps and screenshots when possible.

Support Channels

For account or technical issues, use in-app support first so we can track status and reply directly in your ticket thread.

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